Head of In-Flight Services

Location	Melbourne, Victoria, Australia
Employer	Tiger Airways
Salary	120000
Job Type	Full Time / Airport Management Job
Date Posted	15-Jan-2012 (apply by 14-Feb-2012)

Job Description

Tiger Airways Australia is looking to recruit a talented Head of In-Flight Services to lead our In-Flight Services team. As a member of our senior management group you will provide leadership to the In-Flight Services Team. You will ensure that the operations, regulatory and commercial objectives of the department are achieved.

In this role you will carry out all regulatory duties as assigned under the Flight Operations Manual and all service/performance duties as directed by the Chief Executive Officer.

Key responsibilities of the role include:
- Managing escalated issues in relation to people management, cabin crew operations and rostering.
- Workplace industrial and safety issues.
- Oversight and support to the development and maintenance of standards, policies and procedures.
- Career management for direct reports.
- Performance management.
- Review recruitment activities for cabin crew staff.
- Maintain awareness of training quality and standards.
- Provide direction to workforce improvement initiatives.
- Oversee leave approvals.
- Reporting on key cabin crew metrics.

Direct reports to the role include Cabin Crew Base Managers/Team Leaders/SEP Trainers/Standards and Polices Manager.

Indirect reports to the role include Cabin Crew.

Qualifications

Experience and qualifications required for the role include:
- Qualified 20.11. and or experience in dealing with the Aviation Regulatory System.
- 5-10 years experience in an airline industry management role or equivalent.
- Experience in managing within the Aviation Regulatory framework.
- Experience in performance management and disciplinary processes and procedures.
- Impacting and reporting on key employee metrics.
- Project implementation.
- Sound computer skills in MS Office.
- Geneva knowledge (will be advantageous).

You will be able to communicate clearly and strongly within a decentralized workforce and multi-task in a dynamic and fast paced environment.

If successful, you will be police checked, conduct a medical and have the right to work within Australia.

We welcome your application; please submit your resume to aussiecabincrew@tigerairways.com.