Maintenance Control Shift Manager

Location	Memphis, Tennessee, United States
Employer	Pinnacle Airlines Corp
Salary	Negotiable
Job Type	Full Time / Maintenance - Management Job
Date Posted	23-Feb-2012 (apply by 24-Mar-2012)

Job Description

Summary:
Provide direct supervision, leadership and management of the day-to-day operations within the Maintenance Control department.

Essential Functions:
- Personal Excellence
- Treat all individuals with fairness and respect and act in accordance with expressed standards.
- Maintain and display commitment to company values.
- Maintain high standards of integrity.
- Portray a high level of poise and confidence and maintain composure in all situations.
- Display a high level of self-discipline and motivation in all situations.
- Operate effectively in a rapidly changing environment, with frequent stressful situations. Must work constructively in these situations and respond positively to changes and ambiguity.

People Excellence
- Manage the daily activities of Maintenance Controllers, including evaluation of daily reports completed by Maintenance Controllers for completeness, accuracy and proper distribution and identify and implement necessary changes for workgroup efficiency.
- Develop and maintain work schedules for the Maintenance Controllers ensuring adequate shift coverage.
- Communicate effectively, verbally and in writing, within multiple functions and occasionally across the department. Some external customer, vendor, manager and/or regulatory official communication may be required.
- Listen, understand and negotiate within the department and occasionally across the division.
- Provide effective direct team leadership across the function to attain goals and deliver results.
- Build and maintain a collaborative and engaged environment within multiple functions by providing positive, encouraging and informative input/feedback.
- Recruit, hire, train and/or develop staff within the work group to ensure all direct reports are adequately and properly trained for their duties and responsibilities. Establish career paths for staff development, set skill depth and provide on-the-job training as needed.
- Prepare measurable work group goals and objectives to meet all position objectives, as well as function and department goals. Take corrective action as necessary on a timely basis and in accordance with company policy.
- Establish and maintain internal and external relationships and networks within the function that promote effective achievement of primarily operational and some strategic objectives.

Business Excellence
- Assure budget guidelines are maintained.
- Monitor operational irregularities and determine immediate needs necessary to maintain highest levels of safety and operational performance.
- Monitor aircraft status and communicate operational aircraft availability to the SOC Duty Manager as necessary.
- Monitor and assure daily scheduled and non-routine aircraft maintenance requirements are accomplished within established guidelines.
- Evaluate the daily shift reports for completeness, accuracy and proper distribution.
- Perform the duties of the Maintenance Controller as required.
- Assess situations using advanced skills or integrate multiple alternatives to reach timely and appropriate solutions.
- Manage multiple function´s problems and projects to resolve issues, aggressively pursuing the multiple function´s business objectives.
- Manage multiple function activities to ensure business objectives are met on time, within budget and with maximum accuracy and quality.

Strategic Excellence
- Acquire and apply new and innovative approaches within multiple functions.
- Effectively translate ideas into actions within multiple functions and advance them within the department.
- Effectively prepare multiple functions for the future while maintaining current success and momentum.
- Effectively lead change within multiple functions, applying a disciplined approach to change, building commitment, and creating an environment where people take calculated risks.

Position Impact
- Operating or Financial Performance
- This position frequently directly impacts company operating or financial performance.
- Customer and/or Employee Safety
- This position frequently directly impacts the safety of customers and/or employees.
- Business and Service Reputation
- This position frequently directly impacts the business reputation of the company.
- External Customer Interaction
- This position requires no external customer interaction.

Qualifications

- 2-4 years of technical aircraft experience, with increasing responsibilities for multi-faceted direction and planning. (Required)
- High School Diploma, GED or equivalent. (Required)
- Current FAA approved airframe and powerplant license. (Required)
- Strong general business knowledge required; (Required)

Additional Qualifications
- Basic computer skills required, to include familiarity with MS Word and Excel. (Required)
- Ability to multi-task and work effectively in a continually changing, fast-paced environment. (Required)
- Excellent attention to detail and strong time management and prioritization skills. (Required)
- Knowledge of company policies and procedures to ensure compliance. (Required)
- Broad and in-depth aircraft maintenance and maintenance control knowledge required (Required)
- Excellent written and verbal communication skills. (Required)
- Previous experience managing people. (Preferred)

Working Conditions
Office and hangar environment.

Working Hours
Varied hours, on-call required.

Training Requirements
On the job training.